The Equity Poker Network allows you, as an Operator, to choose to operate and manage your own services, or contract parts or the majority of your operation to 3rd party companies The Equity Poker Network own. These companies provide a wide range of high quality services at competitive rates. You the Operator can choose from our Menu of Services and tailor these to your exact business requirements.
Support:
Our outsourcing centre in Costa Rica provides everything from entry level support services - to high-end live chat solutions - to all our network operators.
They are highly trained, they know the software - and most importantly, they know how to treat customers.
They know how to provide world-class service to make sure you maximize the return of investment on your marketing spend.
Fraud, Payment and Processing:
Processing, payments and fraud checking is a critical service that many operators prefer to outsource. It requires top level experience and 24/7/365 monitoring to keep control of your player base. The Equity Poker Network and its partners provide world-class service that ensures low to zero charge-back levels, regardless of markets, and that organized fraud rings are stopped before - rather than after - the damage is done.
The network continuously monitors the performances of all the outsourcing partners to ensure optimal service is provided.
In addition, Worldwide processing services are offered.
Marketing:
Affiliate API provided so operators can use whatever affiliate program they require. Integration to Income Access is already in place. Promotions and rakeback can be configured anyway you want to attract players. The network will continue to recruit new operators through direct association, media and SEO online marketing activities. The Equity Poker Network can introduce operators to market services if required.
Retention:
Add-on retention services to your support services to ensure that you retain customers longer. The retention services include push-based live chat services and customer surveys to make sure you have your finger on the pulse in regards to what your clientele are looking for.
The retention company will advise your operations team as to what your customers are looking for, what their problems are, so that you - as an operator - can take action immediately, by putting in place corrective measures and adapting your marketing spend, activities and messaging towards increasing your ROI optimally
Player and Operator Security:
- Clearing House - basic version of Securities Clearing House:
- Holds amounts to cover Cross Cage liabilities
- Ensures that cross cage (players wins) funds are always available to Operators
- Ensures other Operators against Operator failure
- Funds held separately – ensures against Network failure
- Player rake always benefits the Operator who originally attracted him.
